1. Appointments & Consultations
- All appointments must be secured with a valid credit card or a non-refundable deposit.
- Clients are required to arrive at least 10 minutes prior to their scheduled appointment to complete necessary forms.
- Late arrivals may result in a shortened treatment time or rescheduling, at the clinic’s discretion.
2. Cancellation & Rescheduling Policy
- A minimum of 24 hours’ notice is required for cancellations or rescheduling of appointments.
- Cancellations made within 24 hours of the appointment time will incur a cancellation fee of 50% of the treatment cost.
- No-shows or cancellations made within 24 hours will be charged 100% of the treatment cost.
- Pre-paid treatments missed without appropriate notice will be forfeited.
3. Refunds & Prepaid Packages
- All pre-paid treatments and packages are non-refundable and non-transferable.
- Refunds will not be provided for change of mind or if the client is deemed unsuitable for treatment upon consultation.
- In the event of a medical contraindication, a credit may be applied to the client’s account, valid for 12 months.
4. Gift Cards & Vouchers
- Gift cards are valid for 24 months from the date of purchase and cannot be redeemed for cash.
- Lost or stolen gift cards will not be replaced.
- Gift cards must be presented at the time of redemption and cannot be used in conjunction with other promotions.
5. Treatment Suitability
- All treatments are subject to a consultation and assessment by our qualified practitioners.
- The clinic reserves the right to refuse treatment if deemed unsuitable for the client’s health or well-being.
6. Medical Aesthetic Services
- Clients must disclose all medical history, medications, and allergies prior to treatment.
- Results may vary between individuals; no guarantees are provided regarding treatment outcomes.
- Clients are advised to follow pre- and post-treatment care instructions to achieve optimal results.
7. Liability
- The clinic is not liable for any adverse reactions or complications resulting from treatments, provided all protocols were followed.
- Clients agree to indemnify the clinic against any claims arising from their failure to disclose relevant medical information.
8. Privacy Policy
- All client information is confidential and will be handled in accordance with the Australian Privacy Principles.
- Personal data will not be shared with third parties without the client’s consent, except as required by law.
9. Promotions & Discounts
- Promotional offers are subject to specific terms and conditions and are valid for a limited time.
- Discounts cannot be combined unless explicitly stated.
- The clinic reserves the right to modify or withdraw promotions at any time without prior notice.
10. Governing Law
- These terms and conditions are governed by the laws of New South Wales, Australia.
- Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.